Last revised and updated 17/11/2019.
Your privacy is important to us. We describe in this notice how we collect and use information about you in your use of the Soon Done services, including the Soon Done platform and the website at soondone.com.
Who are we?
We are a software provider. Soon Done is a trading name of Abians Limited.
When collecting information about our customers or visitors of our website, we are, under European Union (“EU”) data protection laws, qualified as “data controller”. This means that we are responsible for deciding how we hold and use personal data about you.
How do we collect information about you?
We collect information about you when you send us an e-mail. We need some basic personal information from you in order to handle your request.
We collect information by automated means. When you visit our website or read our emails, we automatically collect information about you via cookies, web beacons and other similar technologies. These are small files associated with information that your browser or our servers will save. They are used for purposes such as tracking your use of the website.
What information do we collect about you?
We collect the information you provide us when registering to use the platform, like your name, company name, email address, postal address, other contact information you share with us, associated domain name and credit card information. Your login credentials are also personal data. This category also includes information tied to your identity that you provide us through other means, such as emails to our support team. We may also collect your name and email address if you leave a comment on our website.
We save the emails you send through our application. This is to provide you with features that make the application more useful. We may also review this information to ensure that the application is being used as expected(and not being used, for example, so send spam email). We may also save data on how you use the application(for example, which features you use).
Where is my personal data stored?
Your data is primarily stored in our secure data centers with Amazon Web Services in Ireland and on our own machines in Ireland. We also use other third party services, including www.dreamhost.com, www.mailgun.com, and www.getdpd.com. As we use these services, we may store your data on servers based outside of the European Union.
How do you ensure that my data protection rights are protected?
We have in place processes to ensure that we respect your right to erasure, rectification, data portability, information and to be forgotten or restriction.
How do we use your information?
If you are a visitor of our website, we track your movements on the website using cookies.
When you are one of our customers, we use the information we collect about you to provide the services to you. As part of that purpose, we use your personal data:
to create and maintain your platform account, and to control access to it;
to respond to any requests you may submit for support or sales information, or similar communications;
to communicate with you (for example through newsletters, marketing emails, announcements or special offers) about our services;
for billing and collection purposes, if you have subscribed to one of our paid plans;
for the investigation and prevention of fraud and breaches of the terms of service;
to enable third parties to provide services to us;
to comply with applicable laws to which we are subject.
On which legal basis do we collect your personal data?
We collect your personal data because we need it to perform a contract we have signed with you or because you have taken steps to enter into a contract with us(for instance, when you sign up for a Soon Done account). Otherwise, we collect personal data based on your consent.
With whom do we share personal data?
Except for the limited circumstances we described here or in applicable agreement / terms of service, we do not share your personal data with third parties. When we need to provide your personal data to third parties, we will only share it to the extent necessary to provide you with our services. We may also share your personal data as required or permitted by law and as described below.
We host the website and operate the platform using third parties, including AWS. Your platform will be hosted from their data centers throughout the United States and/or Europe.
We use a Stripe to process subscription payments, and therefore provide them with the personal data required to charge your credit card.
We may use third-party services either embedded into our website (such as Google Analytics) or outside of it (such as Twitter) to communicate with you or to enhance the function of the website and the services.
We use third-party service providers and platforms (such as www.getdpd.com) for processes like subscription tracking, customer engagement, customer chat, product feedback and customer support ticketing.
While we provide these third parties with no more information than what is necessary to enable them to provide the services to us, any information that you provide these services providers independently is subject to their respective privacy policies and practices.
In certain situations, Soon Done may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Additionally, we will provide information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
For how long do we retain your personal data?
We keep your personal data for as long as is necessary to provide our services to you.
If you would like us to cease all of the described uses of your personal data, you may delete your account by emailing email@example.com. We will delete your personal data from our records, and we will make no further use of it. We may, however, retain copies of your personal data in backups. Please note that we may be required to retain certain information by law and/or for own legitimate business purposes.
What are your rights in connection with personal data?
You have the right to:
Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing .
Withdraw your consent and opt-out from our communications. Please note that you cannot unsubscribe from service-related messages.
Object to processing of your personal data, for example, if we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal data to another party (right to data portability).
Individuals located in the EU with inquiries or complaints in relation to the information provided should first contact Soon Done at firstname.lastname@example.org
If you are located in the EU, you also have the right to lodge a complaint to a data protection authority.
The information provided in this notice may be modified to address new issues or changes to our policies. We will post changes here. If we make significant changes, we may notify you by other means (for instance, by email or with a banner on the website) prior to the change becoming effective(effective dates are written at the bottom of this document). If you object to the changes, email us at email@example.com before the new effective date to delete your information from our records, and we will do so.
Soon Done does not take responsibility for the privacy practices of any of the sites we link to – please read the privacy policies of these sites as well.
Effective date: 17 November 2019
Terms of Service
Soon Done reserves the right to terminate your use of our application. You use our website and application at your own risk. Soon Done will not accept responsibility for any losses or damages that result from using our website or application.
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